Automate issue transitioning based on Approval reply

Owned by Antonella Capalbo
Last updated: Nov 08, 2017
2 min read
Customer requirement

 We have two level of approbation. When an issue is created, it has to be approved by the business approvals to go to "Accepted" state. Once business accepts, IT will check and if they approve, the issue will transition "To Implement". We want that if someone replies @APPROVED the issue automatically moves to the next state. 


Preliminary Concepts

The 'Automatic issue transitioning' is a configurable option of the Herzum Approval app. 

In order to configure it, you need to enable the Automatic Workflow Transition (AWT) associated to the specific transition as per the example showed below:


The app allows to transition an issue via the FORCED or the RESPONSIVE automatic workflow transitioning.

  • The Responsive transitioning performs the workflow transition via the user configured on the AWT global setting screen.

    The Responsive transitioning is able to run the post function configured on your workflow but it needs that existing condition and validators allow transitioning.

  • The Forced transitioning simply migrates the issue in the target status. Forced is the default value for this option. It does not need you configure an AWT user. The issue is automatically transitioned without performing checks on conditions and validators but without running post functions too.

Solution

The customer requirement has been satisfied through the Approval Mapping configuration showed above: