Approval Request notifications

Owned by Antonella Capalbo
Last updated: Nov 09, 2017
2 min read


Users having proper rights can email a message to users in the approval list reminding them about approval requests.

When configured, the application is able to email an approval requests automatically.

When configured, the application is able to notify an approval request in the Activity log on Jira Service Desk Customer Portal.






E-mail notifying an approval request

By default the e-mail notifying an Approval Request looks like as follow:

By default all approvers receive the Approval Request email. 

Depending by the setting applied on the Recipients Administration screen the e-mail recipients can differ.

Depending by the setting applied on the E-Mail Templates Administration screen the e-mail can differ.

How to email an approval request

By default any user can notify an approval request.

Depending by the setting applied on the Permissions Administration screen, the users enabled to notify an approval request can differ.

The users having proper rights can notify an approval request via email to

  • all approvers requested on a workflow transition, by selecting the Apploval Transition  via the  Request Approval button
  • the approvers requested by a single Approval, by clicking the Notify button


Comment notifying an approval request

When enabling the  advanced setting Notify approvals via comment, the approval request is notified via a Jira comment that shows up on  Jira Service Desk customer portal too.

The comment includes the following informations:

  • Approval Name
  • Guide line to approve, reject or abstain
  • Link to customer support documentation