Support Request

Accomplish the steps described below in order to generate a zip file allowing to investigate an issue with Herzum Approval app:

1. navigate the Support Request tab on the Troubleshooting and Support screen
   
2. fill the fields  showing up on the form:
   1. Contact Email(required)
   2. Summary(required)
   3. Priority(required)
   4. Description(required)

3. review the information to include into the file

   By default the file will include the following information:

   Jira Configuration File(Your database setting and other useful information)

   Mail Server Setting

   Jira Application Logs

   Jira Application Outgoing Logs

   Jira Application Incoming Logs

   Approval App Key info and data

4. download and attach the zip file to the ticket opened in the Herzum customer support portal.

The screenshot below shows the windows that you display while performing the steps above.