Troubleshooting and Support

Owned by Antonella Capalbo
Last updated: Nov 22, 2019
1 min read


You must have the Jira System Administrators global permission before you can carry out the instructions on this page.


The Troubleshooting and Support screen allows:

  • refreshing all app data (Integrity Checker tab)
  • check on issues pending automatic transitioning because of an automatic transition failure (Check Auto-Transition tab)
  • creating a zip file containing useful information about your instance to send via email when requesting Herzum support (Support Request tab)

  • running the removal of the Approval Condition automatically added to all workflow when installing the app (Workflow Cleaning tab)

Notice that it is expected that on uninstalling the app the Approval Conditions are automatically removed and this operation is suggested for troubleshooting exclusively.

If you have erroneously removed the Approval Conditions from the workflows, you can restore them by running a re-indexing.