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You must have the JIRA System Administrators global permission before you can carry out the instructions on this page.

 

Accomplish the steps described below in order to generate a zip file allowing to investigate an issue with Herzum Approval add-on:

  1. navigate the Support Request tab on the Troubleshooting and Support screen
  2. fill the fields  showing up on the form:
    1. Contact Email(required)
    2. Summary(required)
    3. Priority(required)
    4. Description(required)

  3. review the information to include into the file

    By default the file will include the following information:

  4. download and send the zip file to support@herzum.com

The screenshot below shows the windows that you display while performing the steps above.

 

Take care to enable the Jira Outgoing Mail and Incoming Mail logs in order to allow the add-on retrieving these information.



 

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