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Customer requirement

We would like to be able to customize email templates used to notify an approval request. We need to show different texts for different project issue type and different email priorities.

For example we have an "Emergency" issue type and email should have Priority=High so people will notice it immediately.

 

Preliminary Concepts

The 'Customized email Template' is a configurable option of the Herzum Approval add-on.

It's possible to configure it in the Global Configuration administration screen.

Solution 

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