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Info
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You must have the JIRA System Administrators global permission before you can carry out the instructions on this page.

 

Accomplish the steps described below in order to generate a zip file allowing to investigate an issue with Herzum Approval add-on

.

This way you can easily request Herzum support by sending the file to support@herzum.com via email.

The Support Request tab is available on

:

  1. navigate the Support Request tab on the Troubleshooting and Support screen
.

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Accomplish the following steps in order to generate the file:

Enter the data into the support request form
  1. fill the fields  showing up on the form:
    1. Contact Email(required)
    2. Summary(required)
    3. Priority(required)
    4. Description(required)
Create the support

  1. review the information to include into the file

    Info

    By default the file will include the following information:

 

 

 

 

 

 

Download
  1. download and send the
support request
  1. zip
file to
  1. file to support@herzum.com
 

 

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The screenshot below shows the windows that you display while performing the steps above.

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Info

Take care to enable the Jira Outgoing Mail and Incoming Mail logs in order to allow the add-on retrieving these information.

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