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You must have the JIRA System Administrators global permission before you can carry out the instructions on this page.

 

The Troubleshooting and Support screen allows:

  • refreshing all add-on data and a check on issues pending automating transitioning (Reindexing tab)
  • creating a zip file containing useful information about your instance to send via email when requesting Herzum support (Support Request tab)

  • running the removal of the Approval Condition automatically added to all workflow when installing the add-on (Workflow Cleaning tab)

    Notice that it is expected that on uninstalling the add-on the Approval Conditions are automatically removed and this operation is suggested for troubleshooting exclusively.

    Do not remove the Approval Condition from the workflows to allow the add-on working properly.

    If you have removed the condition from the workflows erroneously, you can restore it by running a re-indexing.

Troubleshooting and Support administration

The following pages provides information on the Troubleshooting and Support administration screen

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