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Customer requirement

We have the regulations given to the approval of 4 days. Accordingly, I need to create a report that will show what tasks are hanging on the agreement for more than 4 days, and who are those people who have not yet put their visas. 

Preliminary Concepts

Herzum Approval Status custom field

The built-in custom field Herzum Approval Status allows to display the current status of each required approval.

You are able to create such type of custom field same way you do for each other JIRA Custom field ( -> Issues -> Fields -> Custom Fields -> Add Custom Field),

It is recommended not to add the field to the Issue View Screen because it will result in an overlap of the information already displayed via the Approvals panel of the issue screen. 

Notice that the custom field doesn't display historical data; it displays the status of each required approval for the issues that are hanging in the approval step.

You are able to display the Herzum Approval Status custom field

  • In the Issue Search Navigator
  • In the QUEUES of a Service Desk Project

pendingApprovalDays(<Days>)

The issue in pendingApprovalDays(<Days>) JQL function returns all issues having at least one pending approval request in 'Pending' status for a number of days greater or equal to the specified Days.

This function expects the argument Days.

The argument Days is required.

How it works

You are able to display status of each required approval  just adding the Herzum Approval Status custom field to a JIRA Filter Results gadget.

The applied filter pending = issue in pendingApprovalDays('4') will return only the ticket that are are hanging on the agreement for more than 4 days.




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