Overview

This page provide an example of Access Request Approval Process implementation in JIRA via the Herzum Approval add-on.

This example highlights the use of User Picker custom fields to identify the Approvers and the Automatic Notification/Automatic Workflow Transitioning features.

Example of Access Request  Approval procedure

An User can request access to an application that he does not currently have permission to see by opening a ticket in JIRA. 

The Access Request is automatically notified to the User's manager for approval. The User's Manager can deny the approbation so that the ticket gets definitely closed. 

If the User's Manager approves, the request is automatically submitted to the Application Owner for approval.

High level Approval Flow 

Implementation 

Workflow: Access Request  Approval Process

Custom Fields

User Manager custom field

The User Manager custom field maintains the user-manager username.

It is an User Picker (single user) custom field.

Application Owner custom field

The Application Owner custom field maintains the application-owner username.
It is an User Picker (single user) custom field.

Approvals Configurations 

Navigate Add-ons → Approvals and click Add Approval

User Manager Approval

Application Owner Approval