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You must have the Jira System Administrators global permission before you can carry out the instructions on this page.



The Integrity Check tab on the Troubleshooting and Support screen, allows you to check for out of date information in the database on missing consistences and recover the identified anomalies.

Overview

The Integrity Checker tab provides the capability to Check or immediately Recover inconsistencies on

  • the Data maintained by the App, so to ensure that any update performed on the Jira core tables is consistent with the data persisted on the app tables
  • the Approval Conditions on the Workflows interested by the Approvals configurations
  • the Automatic Actions (e.g. automatic notification and automatic workflow transition), so to ensure that, basing on the applied configurations, any expected automatic action, that for some reason were not performed, can succeed.

Furthermore, following a Check or a Recover, the app writes into the Integrity Check Log file and the Integrity Recover Log file the detail of the identified anomalies and how the app recovered these anomalies.

Both the Check and the Recovery can be performed on specific separate areas relating the app functionalities.

In particular it's possible to run separately the Check or the Recover on the specific Areas detailed below.

Check operation

You are able to run the check integrity on any distinct item listed below:

  • Check Core Approval Configurations Data Integrity

    • Check Approval Mapping Configurations Integrity: The routine checks if any Project, Issue type, Source Workflow status Id and Workflow Transition ID associated to any Approval Mapping doesn't exist anymore and if they are not consistent with respect the workflow configuration.

    • Check Single Issue Approval Configurations Integrity: The routine checks if any Approval Id, Issue Id, Source Workflow status Id and Workflow Transition ID associated to any Approval Mapping doesn't exist anymore and if they are not consistent with respect the workflow configuration.

    • Check the Minimum Required Approvals based on conditions consistency: The routine checks if any "Minimum Required Approvals based on conditions" has Approval Mapping ID Issue Id that is equal to Null or the associated Approval Mapping Id or Issue Id doesn't exist anymore. 
    • Check Conditional Rules: The routine checks if the User Evaluator setup on any Conditional Rule is null or empty. 
  • Check Pending Approvals Integrity
    • Check consistency on All Issue Approval: Check Pending Approvals integrity with respect to either the Approval Mapping Configurations and the Single Issue Approval Configurations.
  • Check Non-Core Approval Configurations Data Integrity

    • Check on Permissions to Notify an Approval Request: The routine checks if any Project and Issue type associated to the Permissions to 'Notify an Approval Request' doesn't exist anymore. 

    • Check on Permissions to Configure Approval for Single Issue: The routine checks if any Project and Issue type associated to the Permissions to 'Configure Approval for Single Issue' doesn't exist anymore. 

    • Check Users list separator: The routine checks on the Users field value of the Approvals table in order to ensure that the used convention to concatenate the list of users is the expected one.
    • Template Icon: The routine checks if any email template has an associated invalid icon (Icon Id = null). 
  • Check Jira Data impacting automatic transition
    • Check Automatic Responsive Transition permissions: The routine checks if the Super User running the Responsive Automatic Transition has Transition Issue permission on any Project interested by an Approval Mapping configuration or a Single Issue approval configuration.
  • Check Jira Data impacting app functionalities
    • Check Approval Conditions on the Workflows:  The routine checks the existence of the Approval condition on any workflow transition belonging to the workflows used by the Projects/Issue Types interested by an Approval Mapping configuration or used by the issues interested by a Single Issue approval configuration. 
  • Check Automatic actions consistency

    • Check Automatic Transition consistency: The routine checks if some issue had not transited automatically

    • Check Approval Request email notification consistency: The routine checks if the Outgoing SMTP Mail Server is enabled and if any expected  automatic approval request notification was not sent by email. 

    • Check Approval Request by comment consistency: The routine checks if any expected  automatic approval request notification was not sent by Jira Comments 

Recover operation

You are able to recover data integrity and automatic actions consistency on any distinct item listed below:

  • Recover Core Approval Configurations Data Integrity

    • Recover Approval Mapping Configurations Integrity: The routine recovers database consistency by deleting any any Approval Mapping associated to a Project, Issue type, Source Workflow status Id and Workflow Transition ID that doesn't exist anymore or case of the configuration is not consistent with respect the workflow configuration.

    • Recover Single Issue Approval Configurations Integrity: The routine recovers database consistency by deleting any any Single Issue Approval Configurations associated to an Issue Id, Source Workflow status Id and Workflow Transition ID that doesn't exist anymore or case of the configuration is not consistent with respect the workflow configuration.

    • Recover the Minimum Required Approvals based on conditions consistency: The routine recovers database consistency by deleting any "Minimum Required Approvals based on conditions" configuration associated to an Approval Mapping ID or Issue Id that is not defined or case of the associated Approval Mapping Id or Issue Id doesn't exist anymore. 

    • Recover Conditional Rules: The routine recovers database consistency by updating the User Evaluator setup on any Conditional Rule when it is found null or empty.

  • Recover Pending Approvals Integrity

    • Recovery consistency on All Issue Approval

  • Recover Non-Core Approval Configurations Data Integrity

    • Recover on Permissions to notify an Approval Request

    • Recover on Permissions to Configure Approval for Single Issue

    • Recover Users list separator

    • Recover Template Icon

  • Recover Jira Data impacting automatic transition

    • Recover Automatic Reponsive Transition permissions

  • Recover Jira Data impacting app functionalities
    • Recover Approval Conditions on the Workflows

  • Recover Automatic actions consistency

    • Recover Automatic Transition Consistency

    • Recover Approval Request email notification consistency

    • Recover Approval Request by Comment consistency

(warning) The App doesn't allow to run the Recover of the Automatic Actions without running the Recovery of Core Data Integrity.


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