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You must have the JIRA Jira System Administrators global permission before you can carry out the instructions on this page.


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The Troubleshooting and Support screen allows:

  • refreshing all
add-on data and a
  • app data (Integrity Checker tab)
  • check on issues pending
automating transitioning (Reindexing
  • automatic transitioning because of an automatic transition failure (Check Auto-Transition tab)
  • creating a zip file containing useful information about your instance to send via email when requesting Herzum support (Support Request tab)

  • running

the

  • the removal of the Approval Condition automatically added to all workflow when installing the

add-on 

  • app (Workflow Cleaning tab)

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Notice that it is expected that on uninstalling the

add-on

app the Approval Conditions are automatically removed and this operation is suggested for troubleshooting exclusively.

If you have erroneously removed the Approval Conditions

 from

 from the workflows, you can restore them by running a re-indexing.

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titleTroubleshooting and Support administration
The following pages provides information on the Troubleshooting and Support administration screen
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