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You must have the JIRA Jira System Administrators global permission before you can carry out the instructions on this page.


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The Troubleshooting and Support screen allows:

  • refreshing all
add-on data and a
  • app data (Integrity Checker tab)
  • check on issues pending
automating transitioning (Reindexing
  • automatic transitioning because of an automatic transition failure (Check Auto-Transition tab)
  • creating a zip file containing useful information about your instance to send via email when requesting Herzum support (Support Request tab)

  • running

the

  • the removal of the Approval Condition automatically added to all workflow when installing the

add-on 

  • app (Workflow Cleaning tab)

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Notice that it is expected that on uninstalling the

add-on

app the Approval Conditions are automatically removed and this operation is suggested for troubleshooting exclusively.

Do not remove the Approval Condition from the workflows to allow the add-on working properly.

If you have erroneously removed the

condition from

Approval Conditions from the workflows

erroneously

, you can restore

it

them by running a re-indexing.

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titleTroubleshooting and Support administration
The following pages provides information on the Troubleshooting and Support administration screen
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