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You must have the Jira System Administrators global permission before you can carry out the instructions on this page. |
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Do not remove the Approval Condition from the workflows to allow the add-on working properly.
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Reindexing
Navigate the Reindexing tab on the Troubleshooting and Support screen.
When clicking Re-index the add-on will perform a check on add-on data in order to fix eventual inconsistencies.
In particular the performed actions consist in the follwowing:
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Take care to enable the Jira Outgoing Mail and Incoming Mail logs in order to allow the add-on retrieving these information.
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When clicking Yes the add-on will re-try to transitioning the issues by checking again if existing validators and conditions are validated. If existing validators and conditions are still not validated for some issues the sys-admin can choose to Force issue transitioning (issues are transitioned without running workflow's post functions and checking conditions and validators).
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Click on the counter of the affected issues to display the issues that are candidate to be transitioned across the workflow. Issues are displayed on the JIRA issue navigator.
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WorkFlow Cleaning
Navigate the Workflow Cleaning tab on the Troubleshooting and Support screen.
Jus click Remove Approval Condition to automatically run a routine that for each workflow, exception made for the Default JIRA Workflow, removes the approval condition on each transition.
If all workflows have been successful cleaned a message informing is returned.
If any workflow has not been successful cleaned a message reports the list of workflows still affected by Approval Conditions.
Support Request
Navigate the Support Request tab on the Troubleshooting and Support screen.
Accomplish the suggested steps to generate a file reporting information extracted from your JIRA allowing to investigate any problem with Herzum Approval add-on.
The file will include the following information:
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