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You must have the Jira System Administrators global permission before you can carry out the instructions on this page.


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The Troubleshooting and Support screen allows:

  • refreshing all

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  • app data (Integrity Checker tab)
  • check on issues pending automatic transitioning because of an automatic transition failure (Check Auto-Transition tab)
  • creating a zip file containing useful information about your instance

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  • to send via email when requesting Herzum support (Support Request tab)

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  • running the removal of the Approval Condition automatically added to all

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  • workflow when installing the

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  • app (Workflow Cleaning tab)

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Notice that it is expected that on uninstalling the

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app the Approval Conditions

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Do not remove the Approval Condition from the workflows to allow the add-on working properly.

 are automatically removed and this operation is suggested for troubleshooting exclusively.

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If you have erroneously removed the

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Approval Conditions from the workflows

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, you can restore

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WorkFlow Cleaning

Navigate the Workflow Cleaning tab on the Troubleshooting and Support screen.

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Jus click Remove Approval Condition to automatically run a routine that for each workflow, exception made for the Default JIRA Workflowremoves the approval condition on each transition.

If all workflows have been successful cleaned a message informing is returned.

If any workflow has not been successful cleaned a message reports the list of workflows still affected by Approval Conditions.

Support Request

Navigate the Support Request tab on the Troubleshooting and Support screen.

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Accomplish the suggested steps to generate a file reporting information extracted from your JIRA allowing to investigate any problem with Herzum Approval add-on.

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The file will include the following information: 

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Take care to enable the Jira Outgoing Mail and Incoming Mail logs in order to allow the add-on retrieving these information.

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them by running a re-indexing.

Reindexing

Navigate the Reindexing tab on the Troubleshooting and Support screen.

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When clicking Re-index the add-on will perform a check on add-on data in order to fix eventual inconsistencies.

In particular the performed actions consist in the follwowing:

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