This page describes the operations performed by the add-on when running one of the operations available on the Troubleshooting and Support screen.
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Reindexing
Navigate the Reindexing tab on the Troubleshooting and Support screen.
Jus click Re-index to automatically run the following operations:
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Reindex All Issue Approvals
for each distinct Issue Approval reindex Single Issue
Add Conditions In Each Workflow
for each workflow that is not instance of JIra Default Workflow setting Workflow Condition
Return
if exist issue to be Refreshed return number of issue, if not return reindex message
WorkFlow Cleaning
Navigate the Reindexing tab on the Troubleshooting and Support screen.
Jus click Remove Approval Condition to automatically run a routine that for each workflow, exception made for the Default JIRA Workflow, removes the approval condition on each transition.
If all workflows have been successful cleaned a message informing is returned.
If any workflow has not been successful cleaned a message reports the list of workflows still affected by Approval Conditions.
Support Request
Navigate the Support Request tab on the Troubleshooting and Support screen.
Accomplish the suggested steps to generate a file reporting information extracted from your JIRA allowing to investigate any problem with Herzum Approval add-on.
The file will include the following information:
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Take care to enable Jira Application Outgoing and Incoming Mail logs in order to allow the add-on retrieving these information.
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You must have the Jira System Administrators global permission before you can carry out the instructions on this page. |