Page Comparison

...

Navigate the Support Request tab on the Troubleshooting and Support screen.

Accomplish the suggested steps to generate a file reporting information extracted from your JIRA allowing to investigate any problem with Herzum Approval add-on.

In particular, the file will include the following information: 

 Jira Configuration File (JIRA version, database setting and other useful information)

 Mail Server Setting

 Jira Application Logs

 Jira Application Outgoing Logs

 Jira Application Incoming Logs

 Approval Add-on Key info and data

 Other information (Contact Email, Summary,Priority, Description)