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Overview

The Approval Logs via Comments section on the Global Configuration screen allows you to enable some valuable features of the app customize the Approval Log text appended to:.

• log a JIRA Comment that informs about an Approbation and Rejection, and customize the Approval log text

• notify Approval Requests by Jira comments and the capability to process approval responses by comment.

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Logging Approval Events

The Logging Approval Events option allows you to disable to enable/disable the capability to log approval events via Jira comments.

This option expects the values ON or OFF. By default this option is ON OFF.

When this option is ON, any time that an approval changes status, a new comment is appended to the issue comments.

Approval Log Text

When the Logging Approval Events option is ON, any time that an approval changes status, a new comment is appended to the issue comments.

By default, the text of the comment reports the following information: Current Issue Workflow Status, Workflow transition on complete approbation, Name of the Approval having changed its status, approval response, user having taken the approval decision, date and time this decision was taken.

You are able to Customize the text of the approval log as described below.

Select the option Custom in order to specify the expression by following the convention below:

• Header: insert a Wiki text on the top of the page 

• Footer: insert a Wiki text on the bottom of the page

• Body: insert a text that follows the convention described below:

1. Add a Conditional Tag (Optional), in order to evaluate the expression only if a specific condition (e.g. <tag>expression</tag>) is meet. Allowed Tags are:

   1. TAG_IF_COMMENT = "ifComment";

   2. TAG_IF_COMMENT_IS_FALSE = "ifComment isFalse";

   3. TAG_IF_APPROVED = "ifApproved";

   4. TAG_IF_APPROVED_IS_FALSE = "ifApproved isFalse";

   5. TAG_IF_REJECTED = "ifRejected";

   6. TAG_IF_REJECTED_IS_FALSE = "ifRejected isFalse";

   7. TAG_IF_ABSTAINED = "ifAbstained";

   8. TAG_IF_ABSTAINED_IS_FALSE = "ifAbstained isFalse";

   9. TAG_IF_PENDING = "ifPending";

   10. TAG_IF_PENDING_IS_FALSE = "ifPending isFalse";

2. Specify the expression by following the convention below:

   • add a text into the { } brackets

   • add any admissible issue field inside the [ ] brackets. Admissible fields are: "Approval Name", "Action", "Source Status", "Transition", "Approver", "Date", "Comment"

   • concatenate each element via the &

You can have multiple conditional tags concatenated by '&'

E.g.

{• Status: } &[Source Status] & {\ } &{• Transition: }&[Transition]& {\ }

&<ifComment>{• Approver Comment: } &[Comment]</ifComment>

&<ifComment isFalse>{• The Approver has not inserted any comment}</ifComment isFalse>&{\}

&{• "} &[Approval Name] &{" }&{: }&[Action]&{ by }&[Approver]&{ il }&[Date]

Run Test

You are able to Review how the Custom Approval log will appear depending by:

• Action performed by the Approver (Approved, Rejected, etc)

• Whether the Comment exists or not. If the Approval Comment was provided on performing an Approval Action, the condition <if Comment>..</ifComment> returns true.

Approval Requests and Replies by Comment

The Approval Requests and Replies by Comment option allows you to enable the approval notification and the approbation and rejection via JIRA comments.

This option expects the values ON or OFF. By default this option is Disabled (Approval Requests and Replies by Comment is OFF).

When the Approval Requests and Replies by Comment is enabled, it is required to specify the user that will be used to append the comment that notify the approval request.

⚠ The selected user must be valid with respect to the Projects permissions that allow to add comment to an issue.