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You must have the JIRA System Administrators global permission before you can carry out the instructions on this page. |
The Troubleshooting and Support screen allows:
- refreshing all add-on data and a check on issues pending automating transitioning (Reindexing tab)
- creating a zip file containing useful information about your instance to send via email when requesting Herzum support (Support Request tab)
running the removal of the Approval Condition automatically added to all workflow when installing the add-on (Workflow Cleaning tab)
Info Notice that it is expected that on uninstalling the add-on the Approval Conditions are automatically removed and this operation is suggested for troubleshooting exclusively.
Do not remove the Approval Condition from the workflows to allow the add-on working properly.
If you have erroneously removed the condition Approval Conditions from the workflows erroneously, you can restore it them by running a re-indexing.
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The following pages provides information on the Troubleshooting and Support administration screen
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