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You must have the JIRA System Administrators global permission before you can carry out the instructions on this page. |
Accomplish the steps described below in order to generate a zip file allowing to investigate an issue with Herzum Approval add-on.
This way you can easily request Herzum support by sending the file to support@herzum.com via email.
The Support Request tab is available on the Troubleshooting and Support screen.
Accomplish the following steps in order to generate the file:
- Enter the data into the support request form
- Contact Email(required)
- Summary(required)
- Priority(required)
- Description(required)
- Create the support file
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By default the file will include the following information:
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Download and send the support request filezip file to support@herzum.com
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Take care to enable the Jira Outgoing Mail and Incoming Mail logs in order to allow the add-on retrieving these information.
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