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The Troubleshooting and Support screen allows:
- refreshing all add-on data and a check on issues pending automating transitioning (Reindexing tab)
- creating a zip file containing useful information about your instance to send via email when requesting Herzum support (Support Request tab)
running the removal of the Approval Condition automatically added to all workflow when installing the add-on (Workflow Cleaning tab)
Info Notice that it is expected that on uninstalling the add-on the Approval Conditions are automatically removed and this operation is suggested for troubleshooting exclusively.
Do not remove the Approval Condition from the workflows to allow the add-on working properly.
If you have removed the condition from the workflows erroneously, you can restore it by running a re-indexing.
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- check if existing condition/s and/or validator/s on same workflow/s have not allowed to automatically transition one/more issue/s. If any issue exists, the the number of affected issues is displayed and it's allowed to bulk transitioning all issues them.
Info When clicking Yes the add-on will re-try to transitioning the issues by checking again if existing validators and conditions are validated.
If existing validators and conditions are still not validated for some issues the sys-admin can choose to Force issue transitioning (issues are transitioned without running workflow's post functions and checking conditions and validators).
Info Click on the counter of the affected issues to display the issues that are candidate to be transitioned across the workflow.
Issues are displayed on the JIRA issue navigator.
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Navigate the Workflow Cleaning tab on the Troubleshooting and Support screen.
Jus Just click Remove Approval Condition to automatically run a routine that for each workflow, exception made for the Default JIRA Workflow, removes the approval condition on each transitionremove the Approval conditions from all transitions of each workflow.
If all workflows have been successful cleaned a message informing is returned.
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Accomplish the suggested steps to generate a file reporting information extracted from your JIRA allowing to investigate any problem with Herzum Approval add-oninstance.
You can send the file via email when requesting Herzum support.
The file will include the following information:
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