Overview

The Troubleshooting and Support screen allows

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In particular the performed actions consist in the follwowing:

• Workflow Cleaning . For - for each workflow, exception made for the Default JIRA Workflow, the routine removes the approval condition on each transition.
• Restore Approval Conditions on the Workflows - for each workflow, exception made for the Default JIRA Workflow, the routine adds the approval condition on each transition.
• Update update the user list separator. For each Approval, the routine checks, on the Users field, if the user list separator is the comma. If the check returns true, the separator ',' is replaced by the separator '&'.
• Grant grant the user set on AWT global setting with permission to run workflow transition  on all projects.
• Check the check  Approval Mapping data consistency .- In particular, if if any Approval Mapping  has Issue Type id, Project id, Source status id or  or Transition id  that do not exist , data are cleanedanymore in JIRA database, the Approval Mapping is deleted. 
• Check the check Issue Approval data consistency. In particular, - if any Issue id, Source status Approval has a Source status ,id Approval id or Transition id that do not exist anymore in JIRA database, data are cleaned.
• Check check the Permissions -> Approval Request -> Enabled Projects. If the Project doesn't exist data are cleaned.
  
• Check check the Permissions -> Define approval for single issue - Enabled Projects. If the Project doesn't exist data are cleaned.
  
• Check check the Permissions to notify an Approval Request with respect to a Project and an Issue Type. If the Project and/or the Issue Type don't exist data are cleaned.
• Check check the Permissions to view the Define Approval button with respect to a Project and an Issue Type. If the Project and/or the Issue Type don't exist data are cleaned.
• Restore Approval Conditions on the Workflows For each workflow, exception made for the Default JIRA Workflow, the routine adds the approval condition on each transition.
• Check
• check if existing condition/s and/or validator/s on same workflow/s have not allowed to automatically transition one/more issue/s. If any issue exists, the number of affected issues is returned and it's allowed bulk transitioning all issues.
  
  

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