If the manager has not approved or rejected the issue after 3 minutes, he should be getting an e-mail every 2 minutes.

How to implement the customer scenario

Configurations

Approval Service

The service runs each minute.

Conditional rule set up

The condition returns true if the issue workflow status changed during the last 3 minutes.

Approval Emails Automation set up on the Approval Mapping

Any time that the Service Above runs, it checks the following:

• Is the issue still in pending approval?
• Is the (current data time - latest notification) >= 2 minutes (elapsed time) ?
• Was the workflow status of the ticket the same for more then 3 minutes (conditional rule)?

The conditions above are evaluated any time that the service runs.

If all the conditions above return true the app sent a new email.

How it works

The following example shows how the applied settings cause.

Ticket moved in the status Pending Approval on 21/Nov/19 6:58 PM 

The first notification is sent on 7:01 PM.

The app doesn't notify until the conditional rule returns the issue.

The app sent the notification every 2 minutes.

Notification are not sent until the current time – the latest notification time is >=2min.

The app stops reminding when if the Approval is no more in pending.