Customer Requirement
We have a need for the person approving the Jira issue to be a non-Jira user.
Is this possible via email with your app?
How to implement the customer scenario
Step 1 - non-Jira user
Step 2 - Create the Approval configuration
Step 3 - Create the Approval Mapping configuration
How it works
- Notify demo user for an Approval Request clicking on the Email icon (You are able to configure the app so that the notification succeeds automatically)
- Assuming to have configured the following basic template
- The email displays in ‘demo’ user mailbox as follows
- On clicking Approve a screen allowing to add an Approval Comment appears
- On clicking Submit Vote, a screen appears in order to advice that the operation was successfully performed
- Users enabled to login will be aware of the Approval Reply because it displays on the Web Panel, on the Jira Comments and on the Approval History
In this section
Related Documentation
Here you can find some links to our customer documentation relating to the configuration screens addressed in this page:
Still need help?
We would love to help.