The Troubleshooting and Support screen provides you with the following administration functionalities:

Integrity Checker

The Integrity Checker tab provides the capability to Check or immediately Recover inconsistencies on

• the data maintained by the App, so to ensure that any update performed on the Jira core tables is consistent with the data persisted on the app tables

The Integrity Check option provides the capability to Check for inconsistencies but it doesn't recover them. 

The Integrity Recover option provides the capability to Check for inconsistencies and immediately recover them. 

Integrity Check

The Integrity checker has a number of 'integrity checks' that look for common inconsistencies in

• Herzum Approval's stored data

• Select one or more items whose data you would like to check the integrity of and click the 'Check' button.

• After the selected checks run, the screen provides details about the existing inconsistencies.

• If any inconsistencies were found, you are able to fix it navigating on the Recovery tab or fix it manually basing on the reported information. 

Integrity Recover

 The Integrity Retriever performs some 'integrity checks' after the Integrity Checker, but, in addition, it corrects inconsistencies, if the corrections leave some data without sufficient properties these data will be deleted.

• Select one or more items whose data you would like to recover the integrity of and click the 'Recover' button.

• After the selected checks run, the screen provides details about the existing data inconsistencies and all the corrective actions that have taken place.

⚠️ We strongly recommend taking a backup of your data before correcting any data inconsistencies.