Users having proper rights can email a message to users in the approval list reminding them about approval requests.

When configured, the application is able to email an approval requests automatically.

When configured, the application is able to notify an approval request in the Activity log on JIRA Service Desk Customer Portal.

E-mail notifying an approval request

By default the e-mail notifying an Approval Request looks like as follow:

Herzum Approval Documentation > Approval Request notifications > image2017-2-27 16:41:28.png

By default the email recipients include all requested approvers.

By default the email recipients include approvers and the assignee.

Depending by the setting applied on the Recipients Administration screen the e-mail recipients can differ.

Depending by the setting applied on the E-Mail Templates Administration screen the e-mail content can differ.

How to email an approval request

By default any user can notify an approval request.

Depending by the setting applied on the Permissions Administration screen, the users enabled to notify an approval request can differ.

The users having proper rights can notify an approval request via email to

all approvers requested on a workflow transition, by selecting the Apploval Transition via the Request Approval button
the approvers requested by a single Approval, by clicking the Notify button

Comment notifying an approval request

When enabling the advanced setting Notify approvals via comment, the approval request is notified via a JIRA comment that shows up on JIRA Service Desk customer portal too.

Herzum Approval Documentation > Approval Request notifications > image2017-2-27 17:23:19.png

The comment includes the following information:

Approval Name
Guide line to approve, reject or abstain
Link to customer support documentation