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The Recipients administration screen let you able to setup the recipients of the approval email notifications (Approval Requests and Approval Reply notifications).

If no custom Approval Reply setting is applied, the default behavior is that when an approver approves, rejects, abstains or resets an approval, an email notification is sent to the assignee and to all approvers.

This screen allows to Customize the Default Notification Scheme that will be applied Globally and create specific Notification Scheme that can be applied on a specific Approval Mapping and single Issue Approval Flow.

Customize the Default Notification Scheme

  1. Navigate the Approval Reply tab on the Recipients Administration screen 
  2. Choose the option Custom Settings
  3. Select Users, Groups, Project Roles, User Picker Field and/or check the Reporter, Assignee, Project Lead, Approvers boxes to allow sending the email notifications
  4. Select when the email notification must be sent
    1. Check the Every approbation/rejection box in order to send the notification each time that an approval changes status (e.g. from pending to approved)
    2. Check the All approbations box in order to send the notification when all requested approvals have been approved

    3. Check the Every Rejection box in order to send the notification each time that an approval is rejected 

      The two options Every Rejection and All approbations can be selected together or singularly.

      The option Every approbation/rejection excludes the possibility to select the other two options.


  5. Click Save to persist changes


In this section

Related Documentation

Here you can find some links to our customer documentation relating to the configuration screens  addressed in this page:

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