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Customer requirement

I would like to set up the condition which can define the approver by different user from different department.

For example, a user need to obtain the head approval:
HR Department user -> HR department head
Admin Department user -> Admin department head
IS Department user -> IS department head

 

Assumptions

  • The user that needs to obtain the head approval is the issue Reporter
  • The user that needs to obtain the head approval belong to one of the following groups:

    • HR Department 

    • Admin Department 

    • IS Department 

  • On Approbation the issue moves from the status to .

Solution 

Workflow

Conditional Rules

Approval Mappings

 

How it works

An user that belongs to IS Department needs to obtain the head approval.

The ticket requires IS department head approval.



An user that belongs to HR Department needs to obtain the head approval.

The ticket requires HR department head approval.

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