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Preliminary Concepts
The Sequential approval is a configurable option of the Herzum Approval
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app.
In order to enable it, you have to turn the Sequential approval option of the
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Approval Mapping concerned on Enabled
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as per the example shown below:
You are able to establish the approval sequence by moving up or down the Approvals displayed in the Requested Approvals box:
Furthermore, the
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Solution
The following configuration establish that user Bruce Willis is not able to approve until the first user Casey Chapman approves.
When Bruce Willis views the issue, the action buttons appears disabled:
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Also the issue in myPendingApproval() JQL function doesn't return the issue. |
Only after Casey Chapman approbation, Bruce Willis is able to accomplish the approval decision.
Notice that an abstention is evaluated same way of an approbation, while on rejection, the next approver, Brent Green, is not able to accomplish the approval decision.
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Sequential approval option on the Approval Configuration screen provide the capability to allow the Approval concerned to approve in a non-sequential order, as per the example shown below:
Notice that a non-sequential approval has to be approved in order to allow a subsequent sequential approval to have the approbation.
Solution
Configurations
The customer scenario requires the following settings:
- the Sequential Approval option has been turned OFF on the Approval 1, Approval 2 and Approval 3 configurations
- the Sequential Approval option has been maintained ON (Default) on the Seq Approval 1, Seq Approval 2, Seq Approval 3, Seq Approval 4 configurations as per the example shown below:
- the Sequential Approval option has been enabled at Mapping level as per the example shown below:
- the approvals have been ordered opportunely in order to enforce that
- Seq Approval 1, Seq Approval 2, Seq Approval 3, Seq Approval 4 have to be approved in a sequential order
- Seq Approval 3 has to be approved only after that Approval 1, Approval 2 have been approved.
Sequential & Non-Sequential Approval in action
An Approval superusers (an user enabled to approve any pending approval request instead of any user) will display the pending approval as follows: 
The screenshot above evidences that
- Approval 1, Approval 2, Approval 3 can be approved in a non sequential order
- Seq Approval 1 has to be approved in order to allow the subsequent Seq Approval 2 to have the approbation
The Sequential approval 3 can receive the approbation only if Approval 1, Approval 2, Seq Approval 1 and Seq Approval 2 have been approved.
The following screenshots illustrate.
- Approval 1 has been rejected, the he Sequential approval 3 cannot receive the approbation:
- Approval 1, Approval 2, Seq Approval 1 and Seq Approval 2 have been approved, the Sequential approval 3 can receive the approbation:
