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Users having proper rights can email a message to users in the approval list reminding them about approval requests. When configured, the application is able to email an approval requests automatically. When configured, the application is able to notify an approval request in the Activity log on JIRA Jira Service Desk Customer Portal. |
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E-mail notifying an approval request
By default the e-mail notifying an Approval Request looks like as follow:
By default the email recipients include all requested approvers . By default the email recipients include approvers and the assigneereceive the Approval Request email.
Depending by the setting applied on the Recipients Administration screen the e-mail recipients can differ.
Depending by the setting applied on the E-Mail Templates Administration screen the e-mail content can differ.
How to email an approval request
By default any user can notify an approval request.
Depending by the setting applied on the Permissions Administration screen, the users enabled to notify an approval request can differ.
The users having proper rights can notify an approval request via email to
- all approvers requested on a workflow transition, by selecting the Apploval Transition via the Request Approval button
- the approvers requested by a single Approval, by clicking the Notify button
Comment notifying an approval request
When enabling the advanced setting Notify approvals via comment, the approval request is notified via a JIRA Jira comment that shows up on JIRA on Jira Service Desk customer portal too.
The comment includes the following informationinformations:
- Approval Name
- Guide line to approve, reject or abstain
- Link to customer support documentation
