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If the manager has not approved or rejected the issue after 3 minutes, he should be getting an e-mail every 2 minutes. |
How to implement the customer scenario
Approval Service
The service runs each minute.
Conditional rule set up
The condition returns true if the issue workflow status changed during the last 3 minutes.
Approval Emails Automation set up on the Approval Mapping
Any time that the Service Above runs, it checks the following:
- Is the issue still in pending approval?
- Is the (current data time - latest notification) >= 2 minutes (elapsed time) ?
- Was the workflow status of the ticket the same for more then 3 minutes (conditional rule)?
The conditions above are evaluated any time that the service runs.
If all the conditions above return true the app sent a new email.
How it works
The following example shows how the applied settings cause.
Ticket moved in the status Pending Approval on 21/Nov/19 6:58 PM
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The first notification is sent on 7:01 PM.
The app doesn't notify until the conditional rule returns the issue.
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The app sent the notification every 2 minutes.
Notification are not sent until the current time – the latest notification time is >=2min.
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The app stops reminding when if the Approval is no more in pending.
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In this section
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Related Documentation
Here you can find some links to our customer documentation relating to the configuration screens and other items described in this page:
Still need help?
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