Content Comparison

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Notice that not all fields defined on your JIRA Jira instances are available for synchronization.  

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Anchor
field-available field-available

Fields availability and Fields mapping around different field’s type

Fields availability

All JIRA Jira default fields are available for a Fields mapping configuration.

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• Text Field (single and multi line)
• third party custom fields (e.g. the Tempo "Customer Account" custom field) recognized to be text type
• Select List (single and multiple choice) -  (for Local Partnership exclusively)
• Radio Buttons -  (for Local Partnership exclusively)
• Checkboxes -  (for Local Partnership exclusively)
• Select List (cascading) -  (for Local Partnership exclusively)
• User and Group Picker, Number Field and Date Picker. ^{New v. 4.13}

Fields mapping around different

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Jira field’s type

From	To	Allowed
Summary, Description	Component, Fix/Affect Versions,Assignee, Reporter
Priority	Summary, Description, Custom fields
Component	Fix/Affect Versions
Fix/Affect Versions	Component
Fix Versions	Affect Versions
Affect Versions	Fix Versions
Assignee	Reporter
Reporter	Assignee
Component, Fix/Affect Versions,Assignee	Summary, Description

Fields mapping around different custom field’s type

From	To	Allowed
Mapping between different custom field types
Text Field (single line)	Text Field (multi line)
Text Field (multi line)	Text Field (single line)
Select List (single choice)	Radio Buttons
Radio Buttons	Select List (single choice)
Select List (multiple choices)	Checkboxes
Checkboxes	Select List (multiple choices)
Select List (single choice), Radio Buttons	Select List (multiple choices), Checkboxes
Select List (multiple choices), Checkboxes	Select List (single choice), Radio Buttons
Select List (multiple choices), Checkboxes, Select List (single choice), Radio Buttons	Select List (cascading)
Select List (cascading)	Select List (multiple choices), Checkboxes, Select List (single choice), Radio Buttons
Mapping between custom fields and JIRA Jira default fields
Custom fields (Text Field)	Priority
Priority	Custom fields(Text Field)
Summary, Description, Fix/Affect Versions, Component	Custom fields: Select List (multiple choices), Checkboxes, Select List (single choice), Radio Buttons, Select List (cascading)
Custom fields: Select List (multiple choices), Checkboxes, Select List (single choice), Radio Buttons, Select List (cascading) -	Summary, Description, Fix/Affect Versions, Component, Assignee and Reporter

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• a comment added by the user includes the following header: Comment synced by HQL (id:<Issue id>) 
• a comment added by the system includes the following header: Comment synced by HQL (<Partnership Id>: <Issue id>)

Notice that sync behavior is the same for Partnerships configured across the same or different source and destination Url/s.

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The major aspect differs those specific fields from the other type of synchronization is that sync can fail due to different Versions and Components settings across different projects and/or JIRA Jira instance.

When sync fails due to the mentioned scenario, Comments are logged to alert the user for syncing failure. See General troubleshooting guidelines for further information on this topic.

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