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You must have the JIRA System Administrators global permission before you can carry out the instructions on this page. |
On downgrading the add-on app to the earlier version 3.x you can encounter the following error:
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java.sql.SQLException: Cannot drop index 'index_ao_d195e9_cus1061972428': needed in a foreign key constraint |
If you encounter this problem you need to run the following script:
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ALTER TABLE <<dbname>>.AO_D195E9_CUSTOM_MAIL_TEMPLATE DROP FOREIGN KEY fk_ao_d195e9_custom_mail_template_icon_id ; Commit; |
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The query above was written in MySQL syntax, so you may need to tweak it depending on the database you are using. |