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titleCustomer requirement

I would like to set up the condition which can define the approver by different user from different department.

For example, a user need to obtain the head approval:
HR Department user -> HR department head
Admin Department user -> Admin department head
IS Department user -> IS department head

 

Assumptions

  • The user that needs to obtain the head approval is the issue Reporter
  • The user that needs to obtain the head approval belong to one of the following groups:

    • HR Department 

    • Admin Department 

    • IS Department 

  • On Approbation the issue moves from the status to .

Solution 

Workflow

Conditional Rules

Approval Mappings

 

How it works

An a An user that belongs to IS Department needs to obtain the head approval.

 

The ticket requires IS department head approval.

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An user that belongs to HR Department needs to obtain the head approval.

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The ticket requires HR department head approval.

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