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You must have the JIRA System Administrators global permission before you can carry out the instructions on this page.

 

Panel
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titleInstalling and, uninstalling and upgrading Herzum Approval add-on

 

Table of Contents

 

Installing Herzum Approval add-on

Warning

Take care to install the add-on version compatible with your JIRA installation.

1

Choose the cog icon  at top right of the screen, then choose Add-ons

and click Find new add-ons from the left-hand side of the page.  

Administration → Add-ons → Find new add-ons

Add-ons navigation item within JIRA

2

In the "Search the Marketplace" box, type herzum approval

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Search Results for Herzum approval

3

Click the Install button for the Herzum Approval add-on.

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Button to install the Herzum Approval add-on

4

Verify Successful Installation

 

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Successful Installation Box

Upgrading Notes

On upgrading the add-on to an up to date version, it's recommended to upload the dd-on in order to maintain active the configured Approval Mail Handler.

Consider that on uninstalling and installing the add-on it's possible that configured Approval Mail Handler doesn't register so that approval via e-mail doesn't work.

If you encounter this problem you need to delete the existing Mail System configuration and re-create it as detailed on the Configuring JIRA application emails to notify and receive approvals guideline.

Uninstalling Herzum Approval add-on

1

Choose the cog icon  at top right of the screen, then choose add-ons and select Troubleshooting and Support

Administration → Add-Ons → Herzum Approval → Troubleshooting and Support

Herzum Approval add-on panel

2

Select the Workflow Cleaning tab and click on Remove Approval Conditions. 

Warning

Ensure that any user edit the workflows during this operation in order to complete Approval Condition removal successfully.


Troubleshooting and Support screen

3

An alert advises that Approval Conditions have been removed from all workflows successfully.

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If the procedure doesn't complete successfully, an alert advises that Approval Conditions have NOT been removed from all workflows successfully and lists the Workflows where the Approval Conditions still exist.

Troubleshooting and Support screen

5

Select Manage add-ons, expand Herzum Approvals in the User-installed add-ons and click the Uninstall button. .

 

Manage add-ons screen